In the event of a dispute, the consumer can turn to an Alternative Dispute Resolution Organisation:
CIAB - Consumer Information, Mediation and Arbitration Center
Av. Rocha Páris, nº103 (Edifício Vila Rosa) | 4900-394 Viana do Castelo
Telef. 258 809 335 Fax: 258 809 389 | E-mail: [email protected] | Web: www.ciab.pt
For more information see the Consumer Portal www.consumidor.pt.Article 18 of Law no. 144/2015, of September 8th
