Data Protection and Privacy Policy

Introduction

The privacy policy described below provides you with an overview of how Laranjeira & Filhos, Lda processes your personal data and your rights in this regard, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council - General Data Protection Regulation (“GDPR”) and other applicable privacy and data protection legislation. The specific personal data that will be processed and the way in which it will be used depends to a large extent on the services requested by you and agreed with you.
This privacy policy applies to the personal data of our Website Users, Clients, Suppliers and Candidates, whenever they are natural persons.
Each time you use the Site you are subject to the application of the Privacy and Cookies Policy in force at any given time, so we suggest that you read these Policies carefully to check that you agree with their terms.
From time to time, we may change this Privacy Policy. If you wish to keep up to date, please visit this page, as all changes will be published here.
For the purposes of the applicable data protection legislation, the company responsible for processing your personal data is Laranjeira & Filhos, Lda, hereinafter referred to as “Hotel Laranjeira”.
Hotel Laranjeira's websites may occasionally contain links, banners or other hypertext links to websites and services of other companies, which have their own privacy policies, and/or services provided by third parties installed on your device may allow you to access information contained therein. We recommend that our Site Users carefully read the privacy policies of such third parties before submitting any personal data to these websites. Hotel Laranjeira has no control over the content of these websites and is therefore not responsible for the content of the privacy policies of these third parties or for the processing of your personal data by them.

Glossary

  • Delete - We will permanently delete your personal data as soon as the retention period ends or when we receive a valid request from you to do so and provided that there are no legitimate interests justifying the retention of your personal data.
  • Candidates - includes candidates for all positions advertised or promoted by Hotel Laranjeira, including permanent, part-time and temporary positions and positions in self-employment at Hotel Laranjeira; as well as persons who have submitted a spontaneous CV to Hotel Laranjeira not related to a specific job offer. Individual contractors, self-employed persons and employees of suppliers or other third parties who apply for positions at Hotel Laranjeira will be treated as applicants for the purposes of this Privacy Policy.
  • Personal data: any information relating to a natural person which can directly identify that person or which makes that person identifiable, directly or indirectly, in particular by reference to an identifier.
  • Clients - customers and others to whom Hotel Laranjeira provides services or goods in the course of its business.
  • Suppliers - refers to partners, consultants, traders (including sole traders) and self-employed persons or any other entity that supplies goods or provides services to Hotel Laranjeira. In some circumstances, Hotel Laranjeira will subcontract the services it provides to Clients to third party suppliers who perform the services on behalf of Hotel Laranjeira, who are also covered by this definition and this Privacy Policy.
  • Staff - includes dependent workers, as well as trainees directly involved in Hotel Laranjeira's activity.
  • General Data Protection Regulation (GDPR) - a European Union legal instrument aimed at harmonizing European data protection legislation. It has an effective date of application of May 25, 2018 and any references to it should be interpreted accordingly to include any legislation that amends, concretizes or aims to implement it.
  • Hotel Laranjeira – whenever we talk about Hotel Laranjeira, we are referring to the entity responsible for processing the personal data of “Website Users”, responsible for processing the personal data of Clients, Suppliers, Candidates and emergency contacts of Staff. In this case, the counterparty associated with the relevant agreement will be:
  • Laranjeira & Filhos, Lda – NIPC 502 272 414. Sede: Rua Cândido dos Reis, 45 | 4900-082 Viana do Castelo
  • Site users - any person accessing the Hotel Laranjeira website or the brands marketed and managed by it:
  • www.hotelaranjeira.com

What kind of personal information do we collect?

Hotel Laranjeira collects different types of personal data for different purposes, as explained below. In any case, we would like to point out that we do not intentionally collect personal information from minors under the age of 18. If we detect that we have unintentionally collected personal information from minors under the age of 18, we will take the necessary steps to delete the information as soon as possible, unless we are required by applicable law to retain it.

  • Customer data: We only collect the data necessary for the preparation, fulfillment and performance of any contract entered into between you and Hotel Laranjeira, as well as to respond to any subsequent claims relating thereto. Normally, we only need to have your contact details (such as name, telephone number, e-mail address, address and zip code) to enable us to ensure that our relationship runs smoothly. We also hold information relating to your online engagement, which we use to ensure that the marketing communications we send you are relevant and timely, in accordance with the consent you have given us. We may also hold images from CCTV systems if you visit our premises and information that you, directly or through someone in your company, have chosen to share with us (evaluation of our services and products, allergies, physical and health conditions and dietary restrictions). If, for any reason, we need any additional personal data, you will be informed.
  • Supplier data: We only collect the data necessary for the preparation, fulfillment and execution of any contract entered into between the Supplier and Hotel Laranjeira, as well as to respond to and manage any claims related thereto. We will collect the data of contact persons, including those of your company, such as names, telephone numbers and e-mail addresses. We will also collect bank details so that we can pay you. We may also hold information that you, directly or through someone in your company, have chosen to share with us, and images from CCTV systems if you visit our premises.
  • Site users: We only collect the data necessary to guarantee a good experience when using the Site and to allow you to take advantage of all the potential and features offered by it, as well as to help us manage the services we provide. This includes information such as how you use our site, how often you access it, your browser type, your IP address, the location from which you visit our site, the language you choose to view it and the times when our site is most popular, as well as other information better described in our cookie policy below. If you contact us through the site, we will collect any information you provide, such as your name and contact details.
  • Candidate data: Depending on the relevant circumstances and applicable local laws and requirements, we may collect all or part of the information listed below:
  • - Identifying information: such as your name, contact details (telephone and e-mail), immigration status (in case you need a work permit), a photograph of yourself.
  • - Professional status and activity, such as education data; employment history; current remuneration, pensions and benefit-related provisions, if the same is required for the vacancy for which you intend to apply
  • - Additional information that you choose to share with us, such as in your cover letter, curriculum vitae or interviews;
  • - Additional information that our Clients may share about you or that we discover from other third-party sources (i.e. referrals);
  • - IP address; the dates, times and frequency with which you access our services and/or website; and
  • - CCTV images if you visit our premises.
  • Please note that the above list of categories of personal data that we may collect is not exhaustive.
  • In addition to the above, registering via social media (implying the use of your social media credentials such as your login information as a Facebook, Instagram and Google+ user to create your Hotel Laranjeira story and log in with it) also allows us to collect personal data: when you use the option to log in via social media, Hotel Laranjeira will only use the public profile information that is necessary to create your Hotel Laranjeira story. Hotel Laranjeira will not process any irrelevant information for this purpose that it receives from social networks. Once the account has been created, the user will have the opportunity to complete it with any information they wish to share with us and which will allow us to improve the experience when interacting with us. Any additional information you provide will only be used for the purposes set out in this privacy policy.

Am I obliged to provide my details?

Within the scope of our commercial or employment relationship, you will have to provide the personal data necessary to establish and create that relationship and to fulfill the obligations and pre-contractual and contractual steps derived from it, as well as those that we are legally obliged to collect. Without this data, we will generally have to refuse to enter into or perform the contract or we will not be able to maintain the contract and will have to terminate it.
If you do not provide us with the necessary information and documentation, we will not be able to establish or continue the business or employment relationship that you want, or follow up on your requests.

How do we collect your personal data?

We may collect personal data in various ways:

Personal data that we receive directly from you if you contact us proactively, usually by telephone or e-mail; and/or if we contact you by telephone or e-mail or through business development activities more generally.

There are several ways to share your information with us. It all depends on what suits you. These could include:

  • - Enter your details on the Hotel Laranjeira website via the form as part of the registration process; or
  • - Send your CV by e-mail or leave a paper copy;
  • - Participate in a contest through a social media channel, such as Facebook or Twitter, Instagram, Pinterest or another;
  • - Sign up for our newsletter or one of our events;

Personal data we receive from other sources, usually through commercial due diligence or other market information, including lists of attendees at relevant events. We also receive personal data from other sources, for example if you 'like' our Facebook page or 'follow' us on Twitter or Instagram, we will receive personal information from those sites.

To the extent that you access our Site or read or click on an email from us, where appropriate and in accordance with local laws and requirements, we may also collect your data from you or automatically. When you visit our Site there is certain information that we may collect automatically, whether or not you decide to use our services. This includes your IP address, the date, times and frequency with which you access our site and how you browse its content, all as set out in the cookie policy below. We will also collect data from you when you contact us through the Site.

We collect your data automatically through cookies, in accordance with your browser's cookie settings. If you are also a Candidate or Client of Hotel Laranjeira, we may use data from your use of our Sites to improve other aspects of our communications with you or the services we provide to you.

Why do we process your data (purpose of processing) and on what legal basis?

Supply of products and services:
Hotel Laranjeira may use your personal data when necessary to perform the contract between you and Hotel Laranjeira, as well as to identify you. We may also use your Personal Data to prevent and investigate possible misuse.

Marketing activities
We may, from time to time, send you information that we consider to be of interest to you. In particular, we may use your data for the purposes listed below, where appropriate:

  • - allow us to develop commercial or marketing actions, namely to promote new features or new products and services;
  • - send you data on reports, promotions, offers, events and establishing contacts;
  • – prestar-lhe informação sobre certos descontos e ofertas a que tem direito devido à sua relação com o Laranjeira;
  • - allow us to send you newsletters, which may contain information about promotional campaigns, information about events, discounts, promotions and offers, invitations, reminders about your reservations, actions to publicize new features, new products or services and to send you information about participating in contests and sweepstakes, in accordance with the thematic preferences you have indicated to us, by email;
  • - provide you with information on personalized and exclusive offers of products and services identified on the basis of your personal preferences and behaviors, as well as from the use of products, services and navigation on the sites.

When you have provided us with your electronic contact details in the context of the sale of a product or service, we may use them for the purposes of marketing our own products and services or similar products and services. However, you may, free of charge, if you do not agree with our marketing approach, refuse to send such communications either when they are collected or when each message opts out. If we send you any other type of electronic communication, we will ask for your prior express consent. We need your consent for some aspects of these activities that are not covered by our legitimate interests (in particular, the collection of data through cookies and the provision of direct marketing to you through digital channels).

If you do not agree with our marketing approach, you have the right to withdraw your consent at any time. All our marketing is based on what we think will best serve our Clients and Candidates, but we are aware that we won't always get it right. We may use your data to show you Hotel Laranjeira advertisements and other content on other sites such as Facebook. If you do not want us to use your data in this way, please disable the 'Advertising Cookies' option (see our Cookie Policy).

  • Other purposes
  • - To store (and update when necessary) your information in our database, so that we can contact you in relation to the contracts you wish to enter into with us;
  • - To offer you services or to obtain support and services from you;
  • - To comply with certain legal obligations;
  • - To help us target appropriate marketing campaigns, Hotel Laranjeira may adopt automated decisions, including profiling;
  • - In rare circumstances, to help us declare, exercise or defend a right and
  • - To defend the vital interests of the data subject.
  • We may also use your personal data if we consider it necessary to do so in order to defend our legitimate interests.

Product and service development
Hotel Laranjeira may use your personal data for the development of its products and services. However, we will predominantly use aggregated data and statistical information for this purpose. Hotel Laranjeira keeps track of the pages our customers visit within the website to determine which services/products are most requested. In this case, information is collected regarding the computer or device (including mobile devices) you use to access it, namely your IP address, the website through which you accessed ours, the type and language of your browser, operating system, cookies, the country from which you are accessing it, referring and exit pages, URL, type of platform, the number of clicks made, domain names, landing pages, pages visited and the order in which you visited them, the time spent on a particular page, the date and time you accessed our website, access errors and other similar information that your browser sends us.

Communication
Hotel Laranjeira may use your personal data to communicate with you, namely to send you news related to our products or services, or to assist you in aspects related to customer support, namely to respond to and process user requests through customer service channels, as well as monitoring the quality of our service. In this case, your full name, email address and telephone number are collected.

Subscribing to the Hotel Laranjeira Newsletter may involve the use of personal data in order to carry out personalized advertising of our products and services available to the user via email, push notifications via any other electronic means or third parties.

You can unsubscribe from the Newsletter at any time by following the information provided in each communication.

Hotel Laranjeira may use data that has been identified based on your personal and behavioral preferences, which we collect from your interactions with us, whether through the Site, application, helpline, as well as from the use of products, to send you personalized offers.

In this case, the following personal data will be collected: gender and preferences for services or products.

  • The processing of data for the purpose of profiling and market research is also based on the legitimate interest of Hotel Laranjeira. To this end, Hotel Laranjeira has considered the interests and rights of those concerned, and the measures adopted by the controller to comply with its general obligations in terms of proportionality and transparency, and has concluded that:
  • a) there is little impact on people's fundamental rights, freedoms and guarantees;
  • b) such processing can be reasonably foreseen by the data subject;
  • c) the processing of data for the above purposes does not give rise to exclusion, discrimination, defamation or situations that put the data subject's reputation and/or bargaining power at risk.

Caso considere que o referido tratamento possa gerar algum tipo de repercussão emocional, pode exercer o direito de acesso e/ou oposição, assim como excluir-se voluntariamente sem necessidade de justificação.

We inform you that you can limit this purpose by exercising your right to object by writing an e-mail to any of the contacts indicated in “How you can contact us”.

Improving the service available to the user
Your Personal Data relating to your purchases in physical or online stores, tastes and preferences may be used for the purposes of analysis, creating user profiles, market research, quality surveys and improving our interaction with the customer.

Recruitment activities
To fill vacancies, we may carry out recruitment activities internally. We have listed below various ways in which we may use and process your personal data for this purpose:

  • - Collect your data from you or from other sources, such as LinkedIn;
  • - To store your data (and update it when necessary) in our database so that we can contact you regarding recruitment;
  • - Evaluate data about you in relation to the vacancies we think are suitable for you;
  • - Allow you to send your CV, apply online for jobs or subscribe to alerts about jobs that we think may interest you;
  • - Comply with our obligations under any contracts entered into between us;
  • - Comply with our obligations arising from any contracts entered into between Hotel Laranjeira and third parties relating to your recruitment;
  • - Streamlining our payroll and invoicing processes;
  • - Verify the data you have provided, using third party resources (such as psychometric assessments or skills tests) or to request information (such as references, to the extent that this is appropriate under applicable law and you have provided us with the details of the reference contacts and obtained their prior authorization for the transmission of your personal data, as well as authorizing us to contact them); and
  • - Comply with our legal obligations, including in particular with regard to the detection of crime or the collection of taxes or duties.

We process the aforementioned personal data in accordance with the provisions of the GDPR and other applicable legislation in this area, with the processing essentially based on pre-contractual procedures and contract performance, compliance with a legal obligation or to satisfy the legitimate interests pursued by Hotel Laranjeira or to protect the vital interests of the data subject. In other words, we use and process your personal data for the management and execution of contracts or other steps requested by the data subject (Art. 6(1)(b) GDPR); within the scope of a legitimate interest (Art. 6(1)(f) GDPR); based on your consent (Art. 6(1)(a) GDPR) and by legal imperative or for the benefit of the public interest (Art. 6(1)(c) and (e) GDPR).

Who do we share your personal data with?

  • Where appropriate and in accordance with local laws and requirements, we may share your personal data in various ways and for various reasons with the following categories of people:
  • - In the course of an investigation, complaint or procedure, to the Tax Authorities, Audit Authorities, the Administration, Public Bodies, the Court, the Aliens and Borders Service (“SEF”) and the Security Forces, which are responsible for the matter and, internally, to the areas or departments of the Hotel Laranjeira Group that collaborate in gathering information and communicating the facts to the competent authority;
  • - Third party service providers who perform functions on our behalf (including external consultants, business partners and professional advisors such as lawyers, auditors and accountants, recruitment companies, technical support functions and IT consultants who carry out testing and development work on our company's technology systems);
  • - Third-party providers of outsourced IT and document storage services, where we have an appropriate processing contract (or similar protections);
  • - Marketing technology platforms and suppliers;
  • - In the event of the acquisition or disposal of businesses or assets, we may share your personal data with the potential acquirers of those businesses or assets
  • - In the case of payments, credit institutions and other payment service providers, as well as technological service providers related to payment services to whom the data is transmitted to carry out the transaction, and who may be obliged by the legislation of the State in which they operate, or by agreements concluded by it, to provide information on transactions to the authorities or official bodies of other countries, located both inside and outside the European Union, in the context of the fight against terrorist financing, serious forms of organized crime and the prevention of money laundering.
  • Our website and app provide you, under certain circumstances, with social plugins from various social networks. If you decide to interact with a social network such as Facebook, Instagram, Twitter, Google+ (for example, by registering for an account), your activity on our website or in our app will also be available to the respective social network. If you are connected to one of these social networks during your visit to our website or application or if you are interacting through one of the aforementioned social plugins, the social network may include this information in your profile on said social network, in accordance with its privacy settings. If you wish to avoid this type of data transfer, close your account session on the social network before entering our website or application or change your privacy settings whenever possible. We advise you to read the privacy policies of the social networks you use for detailed information on the collection and transfer of personal information, to know your rights and which privacy settings are appropriate for your profile.

How do we safeguard your personal data?

We are committed to taking all reasonable and appropriate measures to protect the personal information we hold from misuse, accidental or unlawful alteration, loss and unauthorized disclosure or access. To this end, Hotel Laranjeira uses security systems, rules and other procedures to ensure the protection of your personal data, as well as to prevent unauthorized access to data, improper use, disclosure, loss or destruction.
If you suspect misuse, loss or unauthorized access to your personal information, please inform us immediately.

How long do we keep your personal data?

We only keep your personal data for as long as is necessary to achieve the purpose for which we collected it, to respond to your needs, to your requests, or to comply with our contractual and legal obligations. To determine the period for which we store your data, we use the criteria set out below. If several criteria apply at the same time, we will store your personal data in accordance with the criterion that means we will store your personal data for the longest period of time.

  • a) When you purchase products and services, we will keep your personal data for the duration of our commercial relationship, including any claims that may arise, as well as for a period of ten years after the termination of such relationship, without prejudice to compliance with legal obligations of the data controller;
  • b) When you contact us to ask questions, request information and clarification, we will keep your personal data for the period of time necessary to resolve your question/provide you with the information and/or clarification requested;
  • c) When you create a customer account, i.e. when you register on our website, we will retain your data until you ask us to delete it or after a period of inactivity of two years;
  • d) When you have consented to the sending of direct marketing, we will keep your personal data for as long as the purpose for which it was collected is maintained or until you unsubscribe or ask us to delete it;
  • e) For images captured by the video surveillance system, for a maximum period of thirty [30] days;
  • (f) in respect of data collected during the recruitment procedure, for a maximum period of five [5] years following the closure of the recruitment procedure;
  • g) Regarding the use of cookies, we keep them for as long as necessary to achieve the purposes inherent to them, as detailed in the Cookies Policy;
  • (h) the period of time provided for in the applicable legislation; or
  • i) Until the specific purpose applicable to certain data ceases to exist.

We may also retain some of your personal data to the extent that it is necessary for us to comply with our legal obligations, as well as to administer or enforce our rights, in particular through judicial or administrative recourse.We may also retain some of your personal data to the extent that it is necessary for us to comply with our legal obligations, as well as to administer or enforce our rights, in particular through judicial or administrative recourse.

In any of the aforementioned situations, if there are pending legal or administrative proceedings, the data will be kept for the duration of the proceedings and up to six months after the final decision has been handed down.

Once the above retention periods have expired, personal data will be deleted and/or erased in an absolutely secure manner.

How can you access, change or remove the personal data you have given us?

One of the main aims of the GDPR is to protect and clarify the rights of EU citizens and people in the EU when it comes to data privacy. This means that you have a number of rights with regard to your data, even when you have provided them to us. These are described in more detail below. We will endeavor to process your request without undue delay and, in any event, within one month (subject to any extensions permitted by law). Please note that we may keep a record of your communications to help us resolve any issues you raise.

Right to object: this right allows you to object to our processing of your personal data on grounds relating to your particular situation where your personal data is processed for one of the following reasons: (i) our legitimate interests; (ii) to enable us to perform a task in the public interest or exercise official authority; (iii) to send you direct marketing materials, including profiling; and (iv) scientific, historical, research or statistical purposes.

  • If you exercise your right to object, we will stop processing the data you have objected to, unless:
  • - we can demonstrate that we have compelling legitimate grounds for the processing which override your interests;
    ou
  • - we are processing your data for the establishment, exercise or defense of a right.

Right to withdraw consent: If we have obtained your consent to process your personal data for certain activities (for example, for marketing purposes), you may withdraw this consent at any time and we will no longer carry out the specific activity to which you have previously consented, unless we consider that there is an alternative reason to justify our continued processing of your data for this purpose, in which case we will inform you of this condition.

Data Subject Access Requests: You can ask us at any time to confirm the information we have about you, as well as request additional information about the purposes of processing, the period for which we keep your data, the existence of automated decisions, the recipients to whom the data is disclosed, among other information provided for in Article 15 of the GDPR. We may ask you to verify your identity and provide more information about your request. If we grant you access to the information we hold about you, we will not charge you for that access, unless your request is 'manifestly unfounded or excessive'. If you ask us for additional copies of this information, we may charge you a reasonable administrative fee, where this is legally permitted. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, you will always be informed of the reasons for doing so.

Right to be forgotten/deleted: In certain circumstances, you have the right to ask us to delete your personal data. Normally, the exercise of this right must meet one of the following criteria:

  • - the data is no longer necessary for the purpose for which we originally collected and/or processed it
  • - when you have withdrawn your consent for us to process your data and there is no other valid reason for us to continue processing it;
  • - if you object to the processing and there are no overriding legitimate interests justifying it;
  • - the data has been unlawfully processed (i.e. in a way that does not comply with the GDPR); or
  • - it is necessary for the data to be erased in order to comply with our legal obligations as data controller.
  • This right, however, does not apply, and Hotel Laranjeira may therefore continue to process your data in a legitimate manner when this proves necessary:
  • - to exercise their right to freedom of expression and information;
  • - to comply with legal obligations or to perform a task in the public interest or the exercise of official authority;
  • - for public health reasons in the public interest;
  • - for archival, research or statistical purposes; or
  • - to exercise or defend a right.
  • When complying with a valid data erasure request, we will take all reasonable practical measures to erase the data.

Right to restriction of treatment: In certain circumstances, you have the right to restrict our processing of your personal data. This means that we can only continue to store your data and cannot carry out further processing activities with it until: (i) one of the circumstances listed below is resolved; (ii) we have obtained your consent; or (iii) further processing is necessary for the establishment, exercise or defense of legal claims, the protection of the rights of another person or for reasons of important public interest of the EU or a Member State.

  • The circumstances in which you have the right to request that the processing of your personal data be restricted are:
  • - if you dispute the accuracy of the personal data we process about you. In this case, our processing of your personal data will be restricted for the period during which the accuracy of the data is verified;
  • - if you object to the processing of your personal data for our legitimate interests. In this situation, you can ask for the data to be restricted while we verify our grounds for processing your personal data;
  • - if our processing of your data is unlawful, but you prefer to restrict our processing of your data instead of erasing it; and
  • - if we no longer need to process your personal data, but need it for the establishment, exercise or defense of a right.
  • If we have shared your personal data with third parties, they will be notified of the restricted processing, unless this is impossible or involves a disproportionate effort. We will, of course, notify you before lifting any restriction on the processing of your personal data.

Right to rectification: You have the right to ask us to rectify any inaccurate or incomplete personal data we hold about you. If we have shared such personal data with third parties, they will be notified of the rectification, unless this is impossible or involves a disproportionate effort. Where appropriate, we will also disclose to you which third parties we have disclosed inaccurate or incomplete personal data. Where we consider it reasonable not to comply with your request, we will explain the reasons for the decision. It is important that the personal information we hold about you is accurate and up-to-date. Please let us know if there are any changes to your personal information during the period in which we hold your data.

Right to data portability: If you so wish, you have the right to transfer your personal data between data controllers. In effect, this means that you can transfer your Hotel Laranjeira account data to another online platform. To enable you to do this, we will provide you with your data in a password-protected, commonly used machine-readable format so that you can transfer the data to another online platform. Alternatively, we can transfer the data directly for you. This right to data portability applies to: (i) personal data that we process automatically (i.e. without any human intervention); (ii) personal data provided by you; and (iii) personal data that we process based on your consent or to fulfill a contract.

Right to lodge a complaint with a supervisory authority: You also have the right to lodge a complaint with your local supervisory authority, which in Portugal is the National Data Protection Commission. You can contact it in the following ways:

  • Telephone (+351) 213928400 / Privacy Line: +351 21 393 00 39
  • E-mail: [email protected]
  • Online inquiries: https://www.cnpd.pt/bin/Duvidas/Duvidas_frm.aspx
  • Online complaint submissions: https://www.cnpd.pt/bin/Duvidas/Queixas_frm.aspx
  • Address: Rua de São Bento, nº 148-3º, 1200-821 Lisboa
  • Fax: +351 21 397 68 32
  • If you wish to exercise any of these rights or withdraw your consent to the processing of your personal data (if consent is our legal basis for processing your personal data), please contact us. Please note that we may keep a record of your communications to help us resolve any issues you raise.

How to contact us

If you wish to exercise any of the above rights, suspect misuse, loss or unauthorized access, or have any comments or suggestions on this Privacy Policy, you can contact us at the following addresses:

Laranjeira & Filhos, Lda – NIPC 502 272 414. Sede: Rua Cândido dos Reis, 45 | 4900-082 Viana do Castelo
Alternatively, you can email us at: [email protected]

How can you contact us to update your marketing preferences? You can do so by sending us an email to our general emails, or by clicking on the unsubscribe link in any marketing email we send you.

How do we store and transfer your data internationally?

The transmission of data to other countries (countries outside the European Union) only occurs if this is necessary for the execution of orders or requests from you (for example, payment orders or shipment of products), by legal requirement or if you have granted us express authorization to do so. In the event that it is necessary to use service providers from third countries, they will be obliged to comply with the written instructions in this regard, by signing an agreement with the standard contractual clauses of the European Union, in order to comply with the level of data protection applicable in the European Union. You will receive detailed information from us, separately, where defined by law. We want to ensure that your data is stored and transferred securely. Therefore, we will only transfer data outside the European Economic Area or EEA (i.e. the Member States of the European Union, together with Norway, Iceland and Liechtenstein) when this complies with data protection legislation and the means of transfer provide adequate guarantees with regard to your data, for example:

  • - by means of a data transfer contract incorporating the current standard contractual clauses adopted by the European Commission for the transfer of personal data by data controllers in the EEA to controllers and processors in jurisdictions lacking adequate data protection laws; or
  • – mediante a adesão ao quadro do Escudo de Proteção da Privacidade UE-EUA para a transferência de dados pessoais de entidades na UE para entidades nos Estados Unidos da América ou qualquer acordo equivalente relativo a outras jurisdições; ou
  • - by transferring your data to a country where the European Commission has made a finding of an adequate level of protection in relation to the data protection levels of that country through its legislation; or
  • - if you have consented to the transfer of data.
    To ensure that your personal data receives an adequate level of protection, we have put in place appropriate procedures with the third parties with whom we share your personal data to ensure that your personal information is handled by those third parties in a consistent manner that complies with data protection law.

Guarantees and warnings

The user guarantees that the personal data communicated to Hotel Laranjeira is correct and accurate and undertakes to notify any alteration or modification to the same and assumes sole responsibility for losses and damages caused by the erroneous, inaccurate or incomplete communication of the data. The user is expressly warned that by disclosing personal data on Hotel Laranjeira's public media such as Facebook, Google +, Twitter and Instagram, this information may be seen and used by third parties. Hotel Laranjeira does not read any personal communication published on its clients' own websites.

Recommended browsers to view the page correctly

The Hotel Laranjeira website is optimized for viewing in Google Chrome, Safari, Mozilla Firefox, Microsoft Internet Explorer and Microsoft Edge.

COOKIES POLICY

What is a cookie?

A 'cookie' is a file of information that is stored on your computer's hard drive and which records your browsing on a website so that, when you visit that site again, you can be presented with personalized options based on the information stored about your last visit. We may also use cookies on our website to analyze traffic and for advertising and marketing purposes, which do not harm your system. If you wish to check or change the type of cookies you accept, you can do so in your browser settings.

How do we use cookies?

We use cookies to track your use of our site. This allows us to understand how you use the site and to track any patterns that emerge individually or from larger groups, which will help us to develop and improve our site and services in response to what our visitors want and need.

  • The cookies are:
  • Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser - they usually store an anonymous session ID allowing you to browse a site without having to log in to each page, but they don't collect any information from your computer;
  • Cookies persistents: are stored as a file on your computer and are retained when you close your web browser. The cookie can be read by the site that created it when you visit that site again. We use persistent cookies from Google Analytics, Facebook and Mailchimp;
  • Strictly necessary cookies: they are essential to enable you to use the site effectively and cannot be disabled. Without these cookies, the services available to you on the site cannot be provided. These cookies do not collect information about you that can be used for marketing purposes;
  • Performance cookies: these cookies allow us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular;
  • Functionality cookies: They allow our site to remember the choices you make (such as your username, language or region you are in) and provide enhanced functionality. For example, we may provide you with relevant news or updates on our website. These cookies may also be used to remember changes you have made to text size, font and other parts of web pages that you can customize. They may also be used to provide services you have asked for, such as viewing a video. The information these cookies collect is usually anonymized;
  • Personalization cookies: these cookies are persistent (for as long as you are registered with us) and mean that when you log in or return to the site you may see similar ads to those you have previously browsed.

Consent Under the terms of Law no. 41/2004 of August 18, the storage of information and the possibility of accessing information stored on a user's terminal equipment (namely through cookies) are only carried out by Hotel Laranjeira if the user has given their prior and express consent to the installation of cookies on their equipment, so we ask you, prior to using the websites, to accept this Privacy and Cookies Policy.

How can I prevent the use of cookies on websites?

The Client has the right to withdraw consent to the use of cookies by Hotel Laranjeira at any time by deleting the cookies stored on their computer through the configuration options of their Internet browser.

Finally, if you wish to have greater control over the installation of cookies, you can install programs or add-ons to your browser, known as “do not track” tools, which will allow you to choose the cookies you wish to allow.
If you block or do not authorize the use of cookies, no cookie will be stored on your device, but the proper functioning of our websites is not guaranteed, so you will not be able to take full advantage of the content available on the Hotel Laranjeira websites, and each time you access the website, you will always be asked to authorize the use of cookies.

Declare, exercise or defend rights

It may sometimes be necessary for us to process personal data and, where appropriate and in accordance with local laws and requirements, sensitive personal data in relation to the exercise or defense of rights. Article 9(2)(f) of the GDPR allows such processing where it is 'necessary for the establishment, exercise or defense of legal claims or where the courts are acting in their judicial capacity'.
This may arise, for example, in cases where we need to obtain legal advice in relation to legal proceedings or if we are required by law to retain or disclose certain information as part of a legal process.

Contacts

Hotel Laranjeira welcomes your comments regarding this Statement of Privacy. If you believe that Hotel Laranjeira is not abiding by this statement, please contact us. We will try to evaluate your suggestion and get back to you as soon as possible.